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Minimum Order Requirement
Purchases made by US customers from The Artists Depot™ are subject to a $20.00 minimum order requirement. There is a minimum order requirement of $30 USD for all international orders.
Shipping Calculation
We use real-time UPS weight-based calculations. To find the shipping amount for your order you must fill in your address information on the shopping cart check-out page. Click on Verify to obtain the actual charges applied to your purchase (shipping and IN sales tax - if applicable). You are not COMMITTED to the purchase until click on SUBMIT ORDER on the last screen. Shortly thereafter, you will receive an e-mail with the details of your purchase.
Refund and Exchange Policy
We want you to be 100% satisfied with our sales and service, and although we expect you to know what you are buying before you purchase it, we acknowledge that sometimes "stuff" happens. Our existing customers know that we will do anything we can to resolve a "problem".
Most items sold through the Artists Depot™ (unless otherwise specifically stated) will be shipped to you directly from the manufacturer's warehouse. We place your order as soon as payment has been received (normally same day), and they will normally ship your order within to 3 business days. If, upon receipt of your order, there are items or parts missing or damaged, it is imperative that you contact us immediately for us to rectify the problem. Please be advised that shipping charges are non-refundable.
If the item is not what you expected (wrong color) and you want to exchange it for the same item in a different color, you need to contact us for authorization. There will be a 25% re-stock fee if the item is returned to the manufacturer without a pre-authorized RMA. (an RMA number - return merchandise authorization - is required and will be assigned for the return).
If you have received authorization to return merchandise directly to The Artists Depot™
or Tankersley Enterprises, return shipping will be at your expense. If an item is being returned to us, we require that you provide us with a tracking number so we know when to expect it. Once we have a tracking number your replacement item will be sent. If an item is returned to the manufacturer without an RMA number, or returned to
The Artists Depot™/ Tankersley Enterprises without prior authorization from us, your merchandise exchange /refund may not be processed.
By the very nature of the items for sale in Mom's Attic, they are used. As such, all items sold from Mom's Attic are sold "As Is" without any warranty, expressed or implied. We make every effort to portray, depict and describe the items to the best of our ability. If
you require more information or perhaps additional photos of an item, just let us know prior to purchase.
Order Cancellation
We do not offer on-line order cancellation at this time. If you need to cancel an order, you must contact us at (707) 304-1669 within 24 hours of placing your order.
Shipping Policy
As stated above, most items sold through The Artists Depot™ are shipped from either the manufacturer or a distributor. They will normally ship either UPS or FedEx ground depending on the item size/weight and your location (unless expedited shipping arrangements have been made). However, there may be occasions on small items where we, the manufacturer or distributor will ship using USPS, and that is outside of our control.
We rely on our customers to provide a complete and accurate shipping address. If the shipping company is unable to deliver to the address as provided by our customer, receipt of your merchandise may be delayed - or even returned as undeliverable. In the event that merchandise is returned to the warehouse / distributor as undeliverable because of an address error (not made by
Tankersley Enterprises or The Artists Depot™), a refund cannot be issued. If the customer corrects their address after merchandise has been returned as undeliverable, additional shipping charges may be applied to the re-order at the expense of the customer. Address corrections received prior to merchandise being initially shipped will not have any additional charges applied.
We strive to get orders processed as quickly as possible. Since the warehouse is closed on weekends, all orders and requests for 2nd day shipping received after 11:00 am on Friday EST will be fulfilled on the following business day. The date the order is placed does not count as a shipping day.
Every attempt is made to provide our customers with an email containing the tracking information, with the exception of shipments made via USPS. Spam blocking software or filters may inadvertently put our e-mails into your trash if we are not on your list of approved e-mail addresses. Make sure you add info@theartistsdepot.com and
webmaster@tankersleywest.com to your address book. This will allow us to send you sales invoices as well as replies to your questions.
We are not and cannot be liable for any damage or delays caused by the shipper. If you receive an item that has been damaged in shipping, you must contact the shipper immediately. We will appreciate it if you will inform us as well, but that is secondary. Any defect noticed after 5 days of receipt of your product, the issue must be taken up with the manufacturer.
Please be advised that orders made during the 'back to school season' of August and September may be delayed as the warehouse receives an incredibly large influx of orders. Any delays in shipping due to system failures are abnormal, but they can happen. In the event that the warehouse experiences delays for any reason (especially during the back-to-school season of August - September) your shipment may be delayed beyond the normal delivery timeline. This is outside of our control and we appreciate your patience.
International Orders
INTERNATIONAL SHIPPING HAS BEEN SUSPENDED. WE APOLOGIZE FOR ANY INCONVENIENCE.
Payments
We are currently using Authorize.net as our on-line credit card processor. Our credit card processor accepts US-based credit cards issued by: MasterCard, Visa, Discover, and American Express through Authorize.net. If you have any questions regarding the security of an Authorize.net payment, we encourage you to visit
http://www.authorize.net.
Payments may also be made through PayPal by using your PayPal account. If you have any questions regarding the security of a PayPal transaction, we encourage you to visit http://www.paypal.com.
As a courtesy to our U.S. customers, we also accept checks drawn against U.S. Banks as a valid form of payment. Make sure you select 'check' as your payment method and complete the order form. ALL checks, even a bank cashiers check, must clear our bank prior to the order be processed and shipped. This normally takes 7 to 10 business days. We reserve the right to authenticate a cashiers check upon receipt to expedite this process. We also reserve the right to research foreign transactions prior to accepting an order.
Out of Stock and Discontinued Items
Tankersley Enterprises and The Artists Depot™ strives to assure that all items on our site are available
and in stock. In rare occasions we discover that an item is temporarily out of stock or even discontinued.
Unfortunately, we do not get advance notice (or any notice) from our suppliers regarding out of stock or
discontinued items. We truly apologize for any inconvenience this may cause. Upon discovering that a product has been discontinued it is immediately removed from the website.
For out of stock items: you will be immediately notified of the status and an estimated date the product is due back in the warehouse. If you wish to wait for the products to arrive back in the warehouse, there is nothing further you need to do. If, on the other hand, you cannot wait and we cannot find another supplier, your purchase will be refunded in full.
For discontinued products: you will be immediately notified of the status. If the customer agrees, we will search for alternate suppliers. Unfortunately this is not always possible. In the event that we cannot locate the identical product from an alternate source, your purchase will be refunded in full.
Gift Certificates
Tankersley Enterprises Gift Certificates are now available in any amount $25 and up! To purchase a gift certificate use the link on the left of any page. Payment must be made on-line through PayPal.
How to redeem your PayPal gift certificate:
Visit http://www.tankersleywest.com or http://www.theartistsdepot.com.Shop and find an item or items you wish to purchase. -
Select PayPal as your payment option. Log in to your account. You must have (or register for) a PayPal account to redeem this gift certificate. It's easy and free to register with PayPal! (To register, click Sign Up now.)
When prompted, enter your gift certificate redemption code and follow the last steps to redeem your gift certificate.
Important Terms:
Printed Merchant Gift Certificates are transferable if they do not include a recipient email address. For security and verification purposes, you may be required to verify your identity using a credit card.
Multiple gift certificates can be redeemed on a single purchase if they are in the same currency. Unused balances may be applied to other purchases.
Gift certificates do not expire and do not accrue maintenance fees.
Neither the merchant nor PayPal are responsible for lost or stolen gift certificates.
Your use of your gift certificate is subject to the PayPal's terms and conditions.
Tankersley Enterprises Websites
We personally maintain and update this website. If you experience any problem whatsoever with the functionality of this website, PLEASE send us an e-mail at mailto:info@tankersleywest.com and let us know of the
problem. We reserve the right to change item prices, discontinue an item, change our shipping and return policy, or even pull an item from inventory at any time for any reason, with or without prior notice.
Exception Disclosure
Tankersley Enterprises, DBA The Artists Depot™, may disclose your information only if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
We reserve the right to modify any section of this "Terms of Service" from
Tankersley Enterprises at any time with or without prior notice to our customers. | 